CUSTOMER STORY · Schifffahrt Tegernsee
Five vessels, daily scheduled services and around 23 seasonal staff using the ticketing and planning system: quick passenger changeovers matter at Bayerische Seenschifffahrt GmbH – Schifffahrt Tegernsee. With Travelmanager, the team brought previously separate sales channels and capacity management together.
Operation as described in the customer story.
Staff sold tickets using tablets and mobile belt printers, with separate devices for card payments. The online shop was not connected to onboard sales, and there was no central view of available capacity.
Issuing tickets and updating software also took time. For daily scheduled services, the team needed sales, payments and availability to work together.
The decisive factors were ticket sales and card payments in one device, together with a direct connection between the online shop and onboard sales. Both channels would use the same capacity management.
Travelmanager’s practical experience in passenger shipping also mattered. The combination fitted both the technical requirements and the way Tegernsee runs its services.
Since the introduction, Tegernsee reports noticeably fewer POS outages, faster ticket issuing and quicker passenger changeovers. Shorter waiting times and reliable, convenient card payments make a difference for passengers and staff.
Automated reports and analyses come directly from the system, while accounting requires fewer manual steps. Central capacity management connects online and onboard sales.
The team particularly values advance reservations for planning occupancy, the clear dashboard and the integrated online shop. Together, these give staff a shared view of services and sales.
THE CUSTOMER’S PERSPECTIVE
Alongside the functional benefits, Stephan Herbst particularly values the fast, knowledgeable service. His conclusion is that Travelmanager connects the important processes and noticeably eases daily work in scheduled and excursion services.
In his view, making the change is worthwhile because the benefits quickly outweigh the effort in everyday operation.
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