CUSTOMER STORY · Schweizerische Bodensee-Schifffahrt AG
Nine vessels serving ferry routes, scheduled services, experience cruises, charters and special trips shape the operation at Schweizerische Bodensee-Schifffahrt AG. Around 30 seasonal staff use the ticketing and sales system. At the counter, fast and well-organised service matters.
Operation as described in the customer story.
With the previous sales system, printing tickets and selecting products took too long. On busy days in particular, those steps slowed down counter sales.
SBS deliberately set out to find a system that would make ticket selection easier for staff and speed up sales.
The decisive factors were Travelmanager’s specialisation in passenger shipping and its ability to accommodate individual requirements.
A clear, structured sales process was just as important. The system needed to make everyday counter work easier to understand and manage.
Since the introduction, SBS reports a clearer view of ticket sales. Clearly displayed categories and items make selection easier.
Staff find their way around more quickly. For Katja Wimmer, ease of use is one of the main reasons to recommend Travelmanager.
Sales are processed more quickly, especially when demand is high. Structured workflows and shorter waiting times improve the experience for guests and staff.
THE CUSTOMER’S PERSPECTIVE
Katja Wimmer values the ease of use and the clear focus on the needs of passenger shipping operators. She recommends Travelmanager to companies seeking a more efficient and clearly organised ticket sales process. Her advice:
It's worth trying it out.
Customer quotations translated from German.
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