CUSTOMER STORY · Marksburgschifffahrt Vomfell · La Paloma
Marksburgschifffahrt Vomfell operates the event vessel La Paloma on the Middle Rhine around Koblenz. Alongside sightseeing cruises, the company focuses on events and charters. Around 20 seasonal staff work with Travelmanager and Gastrozack.
Operation as described in the customer story.
As bookings increased, so did the demands on administration. Reservation lists, invoices and coordination were handled almost entirely manually.
That took considerable time, especially in peak season. The company wanted a system that brought the whole operation together and gradually replaced manual work with digital processes.
Industry recommendations introduced the team to Travelmanager. The integrated industry-specific solution, easy-to-use interface and fast, reliable support won them over.
Efficiency gains and time savings in booking, planning and accounting became noticeable quickly. For Andrea Vomfell, these confirmed the decision.
Online bookings feed automatically into the shared workflow. Scheduled services, events and charters are easier to organise, with central reports and statistics supporting planning.
The integrated duty planner supports staff assignments, while the hospitality app connects onboard service and sales. Staff gain a clearer view during the working day.
Central planning and early occupancy information are particularly useful on busy days. Staff can respond more quickly and allocate the team where it is needed.
THE CUSTOMER’S PERSPECTIVE
Andrea Vomfell describes the benefits as part of every working day. Her comments capture both her confidence in the system and her advice to other operators.
There is no alternative to Travelmanager.
How often Andrea Vomfell sees the benefit:
DAILY!
Her recommendation to other operators:
Better to start today than tomorrow
Customer quotations translated from German.
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