CUSTOMER STORY · Personenschiffsverkehr Josef Schweiger GmbH
Between Kelheim, Weltenburg, Regensburg and Riedenburg, Personenschiffsverkehr Josef Schweiger GmbH operates scheduled, themed and charter cruises. Two modern vessels sail the Danube and the Main-Danube Canal. Ticket sales, planning and hospitality all need to fit the programme.
Operation as described in the customer story.
The varied programme places demands on sales ashore and on board, as well as back-office preparation. Clear ticketing workflows and dependable planning matter particularly in peak season.
Schweiger needed an approach that brought together ticket sales, an online shop and hospitality, supported by ongoing development.
The reasons for choosing Travelmanager included continuous system development, the integrated hospitality POS and the integrated online shop.
Together, these provided a shared basis for sales ashore and on board. Long-term development was an explicit part of the decision.
Since the introduction, staff work with clear processes and well-organised ticket handling at the counter and on board. These workflows support a calmer working day even during the busiest periods.
Efficient preparation and more precise reporting ease back-office work. The company reports time savings in accounting and organisation.
The integrated online shop and reliable support have proved especially valuable in Schweiger’s daily operation. Alongside clearer processes, they ease the workload in peak season.
THE CUSTOMER’S PERSPECTIVE
Andreas Schweiger particularly highlights the reliability, continuous development and noticeable reduction in the team’s workload.
He recommends the system to operators of scheduled, themed or charter cruises who want dependable ticketing and planning processes to handle seasonal peaks confidently.
Which workflows would you like to bring together? Tell us about your services and your team.