CUSTOMER STORY · Schifffahrt Grundlsee
Historic excursion vessels on Lake Grundlsee, traditional wooden boats on Lake Toplitzsee and the popular 3 Lakes Tour: Schifffahrt Grundlsee brings guests close to nature in Austria’s Ausseerland Salzkammergut. Around 20 seasonal staff organise trips, groups and excursions.
Operation as described in the customer story.
Tickets were sold exclusively on site, while staff organised group bookings in an MS Excel calendar. As demand grew, so did guests’ expectations.
Guests actively asked to book trips online in advance. An online shop and a central planning view would bring ticket sales and group organisation together.
The team wanted a system designed specifically for tourist boat operators. Travelmanager combined this industry focus with dedicated contacts and direct, personal support.
Clear, intuitive use was also essential, both for staff and for guests making a booking.
Guests book conveniently through the online shop, and uptake has been very positive. The team gains a clearer picture of demand before passengers arrive.
Group bookings and ticket sales are managed centrally and presented clearly. Current occupancy is easier to see, while advance sales help the crew plan trips and capacity.
On busy days, the shared overview helps staff prepare. Employees work efficiently with the system, and guests can navigate the booking process easily.
THE CUSTOMER’S PERSPECTIVE
For Astrid Eder, positive feedback from staff and guests after the introduction was a key moment. It confirmed the decision to choose Travelmanager.
She particularly recommends the solution to tourist boat operators who value simple, clear processes, a reliable online shop and personal support that is easy to reach.
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