CUSTOMER STORY · ATG Alster-Touristik GmbH
Hamburg’s White Fleet has been part of the city since 1859. With 18 vessels and more than 10,000 trips a year, ATG Alster-Touristik GmbH operates scheduled, special and themed cruises. Around 50 staff in ticket sales, charter planning and duty coordination need up-to-date information they can share.
Operation as described in the customer story.
Before Travelmanager, ticket sales, dispatch and duty planning were spread across several systems. Staff worked with Excel, Outlook, emails and manual records.
Keeping information aligned was especially important in peak season. Weather, events and additional trips call for quick adjustments and clear coordination between teams.
Elena Pavlanská and her team wanted a compatible system that worked quickly, simply and reliably. Travelmanager brought together the key areas: ticketing, charter bookings and duty planning.
A central real-time overview completed that connection, bringing current information together in a system suited to passenger shipping.
After the introduction, duplicate and manual entries were almost entirely eliminated. Central data simplifies administration and gives staff clear information for their work.
ATG reports faster ticket sales, more efficient charter bookings and a clearer view of duty organisation. Guests benefit from a simple purchasing process.
Follow-up questions and coordination work have decreased. According to Elena Pavlanská, simpler processes have a positive effect on staff satisfaction, and feedback from the team has been very positive.
THE CUSTOMER’S PERSPECTIVE
Elena Pavlanská recommends Travelmanager particularly to tourism operators managing complex workflows. Her advice to other companies:
Get in touch with your colleagues and let them explain the system to you in more detail.
Customer quotations translated from German.
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